/* Rackwave Chat, Flowfox design language. Maven Pro Medium (500) is the base weight. Shared by every artboard. */
body{margin:0;background:#F3F5FA}
.ff{font-family:'Maven Pro',system-ui,sans-serif;font-weight:500;color:#1B1D2B;font-size:14px;line-height:1.4}
.ff *{box-sizing:border-box}
.ff h1,.ff h2,.ff h3,.ff h4,.ff p,.ff ul{margin:0;padding:0}
.ff h1,.ff h2,.ff h3,.ff h4{font-weight:600}
.ff b,.ff strong{font-weight:700}
.ff ul{list-style:none}
.ff a{color:#142932;text-decoration:none}.ff a:hover{text-decoration:underline}
.ff button,.ff input,.ff select,.ff textarea{font-family:inherit;font-weight:500;font-size:13.5px;border-radius:0}
.ff button{cursor:pointer}
.ff .num{font-variant-numeric:tabular-nums}
.ff .mono{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:12.5px}
.ff .mut,.ff .hint{color:#5B6078}
.ff .hint{font-size:12.5px}
.ff .shell{display:flex;flex-wrap:wrap;min-height:100vh}
.ff .side{flex:0 0 232px;background:#142932;color:#C8D2E6;padding:16px 12px;display:flex;flex-direction:column;gap:2px}
.ff .main{flex:999 1 560px;min-width:0;display:flex;flex-direction:column}
.ff .top{height:60px;background:#fff;border-bottom:1px solid #E3E6EF;display:flex;align-items:center;gap:14px;padding:0 24px;flex-wrap:wrap}
.ff .search{flex:1 1 240px;max-width:460px;height:36px;border:1px solid #D5D9E6;background:#F7F8FC;display:flex;align-items:center;gap:8px;padding:0 12px;color:#5B6078}
.ff .search kbd{margin-left:auto;font:600 11px/1 ui-monospace,monospace;border:1px solid #C9CEDD;padding:2px 6px;background:#fff;color:#5B6078}
.ff .page{padding:20px 24px 44px;display:flex;flex-direction:column;gap:16px;width:100%;max-width:1400px;margin:0 auto}
.ff .nav{display:flex;align-items:center;gap:10px;height:34px;padding:0 10px;color:#C8D2E6}
.ff .nav:hover{background:#1E3A47;color:#fff}
.ff .nav.on{background:#27434F;color:#fff;box-shadow:inset 3px 0 0 #7FC9B8}
.ff .nav .cnt{margin-left:auto;background:#1E3A47;color:#C8D2E6;font-size:11px;font-weight:700;padding:1px 7px}
.ff .nav.on .cnt{background:#fff;color:#0C1A20}
.ff .navh{font-size:11px;letter-spacing:.1em;text-transform:uppercase;color:#7FA3AF;padding:14px 10px 4px;font-weight:600}
.ff .ni{width:16px;height:16px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;flex:none}
.ff .ph{display:flex;flex-wrap:wrap;align-items:flex-end;gap:12px 16px}
.ff .ph h1{font-size:26px;letter-spacing:-.01em}
.ff .ph .sub{color:#5B6078;margin-top:2px}
.ff .ph .grow,.ff .grow{flex:1 1 300px;min-width:0}
.ff .acts{display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.ff .btn{height:36px;padding:0 14px;background:#fff;border:1px solid #C9CEDD;color:#1B1D2B;display:inline-flex;align-items:center;gap:8px;white-space:nowrap;text-decoration:none}
.ff .btn:hover{background:#F4F6FB;text-decoration:none}
.ff .btn.pri{background:#142932;border-color:#142932;color:#fff}.ff .btn.pri:hover{background:#0C1A20}
.ff .btn.dng{border-color:#E5908A;color:#B3261E}
.ff .btn.sm{height:28px;padding:0 10px;font-size:12.5px}
.ff .btn.ico{width:36px;padding:0;justify-content:center}.ff .btn.sm.ico{width:28px}
.ff .seg{display:inline-flex;border:1px solid #C9CEDD;background:#fff}
.ff .seg>*{height:34px;padding:0 14px;border-right:1px solid #DDE1EC;background:#fff;color:#1B1D2B;display:inline-flex;align-items:center}
.ff .seg>*:last-child{border-right:0}
.ff .seg .on{background:#142932;color:#fff}
.ff .sel{height:36px;padding:0 12px;border:1px solid #C9CEDD;background:#fff;display:inline-flex;align-items:center;gap:8px;color:#4A4F66;white-space:nowrap}
.ff .sel b{color:#1B1D2B;font-weight:600}
.ff .sel:after{content:'';width:7px;height:7px;border-right:1.6px solid #5B6078;border-bottom:1.6px solid #5B6078;transform:rotate(45deg) translate(-2px,-2px);margin-left:6px;flex:none}
.ff .in{height:36px;padding:0 12px;border:1px solid #D5D9E6;background:#fff;color:#1B1D2B;width:100%;display:flex;align-items:center;gap:8px}
.ff .in.ta{height:auto;min-height:84px;padding:8px 12px;align-items:flex-start}
.ff .fld{display:flex;flex-direction:column;gap:5px;min-width:0}
.ff .fld>b{font-size:12.5px;font-weight:700;color:#3A3E57}
.ff .fld>i{font-style:normal;font-size:12px;color:#5B6078}
.ff .fgrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(240px,100%),1fr));gap:14px}
.ff .bar{display:flex;flex-wrap:wrap;align-items:center;gap:10px;padding:10px 12px;background:#fff;border:1px solid #E3E6EF}
.ff .grid{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));gap:14px}
.ff .s3{grid-column:span 3}.ff .s4{grid-column:span 4}.ff .s5{grid-column:span 5}.ff .s6{grid-column:span 6}.ff .s7{grid-column:span 7}.ff .s8{grid-column:span 8}.ff .s9{grid-column:span 9}.ff .s12{grid-column:span 12}
.ff .box{background:#fff;border:1px solid #E3E6EF;border-top:3px solid var(--c,#142932);padding:16px;min-width:0;display:flex;flex-direction:column;gap:12px}
.ff .box.flush{padding:0;gap:0}
.ff .box.flush>.bh{padding:14px 16px 12px}
.ff .bh{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.ff .tile{width:28px;height:28px;display:grid;place-items:center;background:var(--c,#142932);flex:none}
.ff .tile svg{width:15px;height:15px;fill:none;stroke:#fff;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.ff .bh h3{flex:1 1 auto;font-size:12px;letter-spacing:.07em;text-transform:uppercase;color:#4A4F66;font-weight:700}
.ff .pill{display:inline-flex;align-items:center;gap:6px;height:22px;padding:0 8px;font-size:12px;background:#EEF0F6;color:#4A4F66;white-space:nowrap}
.ff .pill.ok{background:#E3F4E8;color:#14532D}.ff .pill.warn{background:#FFF1DE;color:#6B3A06}.ff .pill.bad{background:#FDECEA;color:#7A1A12}.ff .pill.info{background:#E6F1FB;color:#0B3A6B}.ff .pill.vio{background:#EEEAFB;color:#4A2E9A}
.ff .dot{width:8px;height:8px;flex:none;display:inline-block;background:var(--d,#7A7F98)}
.ff .live{display:inline-block;width:8px;height:8px;background:#2E9E5B}
.ff .tag{display:inline-flex;align-items:center;gap:6px;height:22px;padding:0 8px;border:1px solid #E1E4EF;background:#fff;font-size:12.5px;white-space:nowrap}
.ff .tag i{width:8px;height:8px;display:inline-block;background:var(--d,#142932)}
.ff .tabs{display:flex;flex-wrap:wrap;border:1px solid #E3E6EF;background:#fff;padding:0 8px}
.ff .tabs span{height:42px;padding:0 14px;display:inline-flex;align-items:center;gap:8px;border-bottom:3px solid transparent;color:#5B6078}
.ff .tabs span.on{color:#1B1D2B;border-bottom-color:#142932;font-weight:700}
.ff .tabs span em{font-style:normal;font-size:11px;font-weight:700;background:#EEF0F6;color:#4A4F66;padding:1px 6px}
.ff .kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(210px,100%),1fr));gap:14px}
.ff .kpi{background:#fff;border:1px solid #E3E6EF;border-top:4px solid var(--c,#142932);padding:14px 16px 0;min-height:128px;display:flex;flex-direction:column;gap:6px;position:relative;overflow:hidden;min-width:0}
.ff .kl{display:flex;align-items:center;gap:8px;font-size:11.5px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:#5B6078}
.ff .kt{width:20px;height:20px;display:grid;place-items:center;background:var(--c,#142932);flex:none}
.ff .kt svg{width:12px;height:12px;fill:none;stroke:#fff;stroke-width:2.2;stroke-linecap:round;stroke-linejoin:round}
.ff .kv{font-size:30px;line-height:1.1}
.ff .ks{display:flex;align-items:center;gap:8px;font-size:12.5px;color:#5B6078;flex-wrap:wrap}
.ff .dl{display:inline-flex;align-items:center;gap:4px;font-weight:700;font-size:12.5px;padding:1px 6px}
.ff .dl.up{background:#E3F4E8;color:#14532D}.ff .dl.down{background:#FDECEA;color:#7A1A12}.ff .dl.flat{background:#EEF0F6;color:#4A4F66}
.ff .spk{display:block;width:calc(100% + 32px);margin:auto -16px 0;height:34px}
.ff table{width:100%;border-collapse:collapse}
.ff th{font-size:11.5px;letter-spacing:.06em;text-transform:uppercase;color:#5B6078;text-align:left;font-weight:700;padding:9px 10px;border-bottom:1px solid #E3E6EF;background:#F7F8FC;white-space:nowrap}
.ff td{padding:11px 10px;border-bottom:1px solid #EEF0F6;white-space:nowrap}
.ff tr:hover td{background:#F9FAFE}
.ff th:first-child,.ff td:first-child{padding-left:16px}
.ff th:last-child,.ff td:last-child{padding-right:16px}
.ff .r{text-align:right}
.ff .wrap{overflow-x:auto}
.ff .nm{display:flex;align-items:center;gap:10px}
.ff .nm small{display:block;font-weight:500;color:#5B6078;font-size:12.5px}
.ff .track{height:6px;background:#E6E9F0;position:relative;min-width:60px;flex:1}
.ff .track i{display:block;height:100%;background:var(--c,#142932)}
.ff .ins{display:flex;gap:12px;align-items:flex-start;padding:14px;background:#fff;border:1px solid #E3E6EF;border-top:3px solid var(--c,#142932)}
.ff .ins h4{font-size:14.5px}
.ff .ins p{font-size:13px;color:#4A4F66;margin-top:2px}
.ff .row{display:flex;align-items:center;gap:10px;padding:10px 16px;border-top:1px solid #EEF0F6}
.ff .row:first-child{border-top:0}
.ff .row:hover{background:#F9FAFE}
.ff .av{width:28px;height:28px;display:grid;place-items:center;background:#1B1D2B;color:#fff;font-size:11px;font-weight:700;flex:none;position:relative}
.ff .av.lg{width:64px;height:64px;font-size:24px;background:#142932}
.ff .av .pr{position:absolute;right:-3px;bottom:-3px;width:10px;height:10px;border:2px solid #fff;background:var(--d,#2E9E5B)}
.ff .kvr{display:flex;justify-content:space-between;gap:12px;padding:8px 16px;border-top:1px solid #EEF0F6;font-size:13.5px}
.ff .kvr:first-child{border-top:0}
.ff .kvr span:first-child{color:#5B6078}
.ff .kvr span:last-child{text-align:right;overflow-wrap:anywhere}
.ff .hero{background:#fff;border:1px solid #E3E6EF;border-top:4px solid var(--c,#142932);padding:20px 24px;display:flex;flex-wrap:wrap;gap:20px;align-items:center}
.ff .hero h1{font-size:26px;letter-spacing:-.01em}
.ff .hero .meta{color:#5B6078;font-size:13.5px;display:flex;flex-wrap:wrap;gap:4px 20px}
.ff .chip{display:inline-flex;align-items:center;gap:6px;height:28px;padding:0 10px;background:#EEF0FB;border:1px solid #C9D0F2;font-size:13px}
.ff .chip.ok{background:#E3F4E8;border-color:#B7DEC3;color:#14532D}.ff .chip.warn{background:#FFF1DE;border-color:#F0D49A;color:#6B3A06}.ff .chip.bad{background:#FDECEA;border-color:#F0BDB8;color:#7A1A12}
.ff .strip{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));background:#fff;border:1px solid #E3E6EF}
.ff .strip>div{padding:12px 16px;border-right:1px solid #EEF0F6;display:flex;flex-direction:column;gap:2px}
.ff .strip>div:last-child{border-right:0}
.ff .strip b{font-size:20px;font-weight:600}
.ff .note{display:flex;gap:12px;align-items:flex-start;padding:10px 14px;border:1px solid #C9DFF5;background:#E8F1FB;color:#0B4A8F;font-size:13.5px}
.ff .note.w{background:#FFF1DE;border-color:#F0D49A;color:#6B3A06}.ff .note.s{background:#E3F4E8;border-color:#BFE3C9;color:#14532D}.ff .note.e{background:#FDECEA;border-color:#F0BDB8;color:#7A1A12}
.ff .code{background:#142932;color:#DCE6F7;padding:14px 16px;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:12.5px;line-height:1.7;overflow-x:auto;white-space:pre;font-weight:400}
.ff .code b{color:#7FC9B8;font-weight:500}.ff .code i{color:#8EA0C0;font-style:normal}
.ff .sw{width:40px;height:22px;padding:2px;border:1px solid #AEB3CC;background:#ECEEF3;display:inline-flex;flex:none}
.ff .sw:before{content:'';width:16px;height:16px;background:#7A7F98}
.ff .sw.on{background:#142932;border-color:#142932;justify-content:flex-end}.ff .sw.on:before{background:#fff}
.ff .cb{width:16px;height:16px;border:1px solid #AEB3CC;background:#fff;display:inline-block;flex:none}
.ff .cb.on{background:#142932;border-color:#142932;box-shadow:inset 0 0 0 3px #fff;background:#142932}
.ff .step{display:flex;gap:12px;align-items:flex-start;padding:14px 16px;border-top:1px solid #EEF0F6}
.ff .step:first-child{border-top:0}
.ff .sno{width:28px;height:28px;display:grid;place-items:center;background:#1B1D2B;color:#fff;font-weight:700;font-size:13px;flex:none}
.ff .sno.done{background:#1F7A44}.ff .sno.cur{background:#142932}
.ff .tl{position:relative;padding-left:22px}
.ff .tl:before{content:'';position:absolute;left:6px;top:6px;bottom:6px;width:2px;background:#E3E6EF}
.ff .tl>div{position:relative;padding:6px 0 12px}
.ff .tl>div:before{content:'';position:absolute;left:-20px;top:11px;width:10px;height:10px;background:var(--d,#142932)}
.ff .pager{display:flex;align-items:center;gap:8px;padding:10px 16px;border-top:1px solid #EEF0F6;color:#5B6078;font-size:13px}
.ff .ax{font-size:11px;fill:#5B6078;font-family:'Maven Pro',sans-serif}
.ff .stack{display:flex;height:14px;width:100%}
.ff .lg{display:flex;flex-wrap:wrap;gap:6px 16px;font-size:12.5px;color:#4A4F66}
.ff .lg span{display:inline-flex;align-items:center;gap:6px}
.ff .lg i{width:10px;height:10px;display:inline-block;background:var(--d)}
.ff .chipx{display:inline-flex;align-items:center;gap:6px;height:24px;padding:0 8px;background:#E3ECEE;color:#142932;font-size:12.5px}
.ff .chipx:after{content:'×';font-size:15px;line-height:1;color:#5B6078}
.ff .mx{display:grid;grid-template-columns:minmax(160px,1.4fr) repeat(4,minmax(70px,1fr));align-items:center}
.ff .mx>*{padding:9px 10px;border-bottom:1px solid #EEF0F6}
.ff .mx>.h{font-size:11.5px;letter-spacing:.06em;text-transform:uppercase;color:#5B6078;font-weight:700;background:#F7F8FC}
.ff .mx>.c{text-align:center}
.ff .ok{color:#14532D}
/* Inbox and conversation (agent console) */
.ff .app{display:flex;flex-wrap:nowrap;align-items:stretch;flex:1;min-width:0}
.ff .cl{flex:0 0 340px;background:#fff;border-right:1px solid #E3E6EF;display:flex;flex-direction:column;min-width:0}
.ff .cv{flex:1 1 440px;min-width:0;display:flex;flex-direction:column;background:#F7F8FC}
.ff .vr{flex:0 0 320px;background:#fff;border-left:1px solid #E3E6EF;display:flex;flex-direction:column;min-width:0}
.ff .ci{display:flex;gap:10px;padding:12px 14px;border-bottom:1px solid #EEF0F6;position:relative}
.ff .ci.on{background:#EAF1F3;box-shadow:inset 3px 0 0 #142932}
.ff .ci:hover{background:#F4F7F8}
.ff .ci .pv{color:#5B6078;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ff .ci .tm{font-size:12px;color:#5B6078;white-space:nowrap}
.ff .unr{min-width:20px;height:20px;padding:0 6px;background:#142932;color:#fff;font-size:11.5px;font-weight:700;display:inline-grid;place-items:center}
.ff .msgs{flex:1;padding:20px 24px;display:flex;flex-direction:column;gap:12px}
.ff .m{max-width:70%;padding:10px 14px;border:1px solid #E3E6EF;background:#fff;align-self:flex-start;line-height:1.45}
.ff .m.out{align-self:flex-end;background:#142932;border-color:#142932;color:#fff}
.ff .m.ai{align-self:flex-end;background:#E6F4F1;border:1px dashed #0F7F72;color:#0B3B35}
.ff .m.nt{align-self:flex-end;background:#FFF6DD;border:1px solid #E6C77A;color:#5A3A00}
.ff .m small{display:block;margin-top:4px;font-size:11.5px;opacity:.8}
.ff .m .src{display:inline-flex;margin-top:6px;margin-right:6px;padding:1px 8px;font-size:12px;background:#fff;border:1px solid #BFE0DA;color:#0B3B35}
.ff .sysl{align-self:center;font-size:12px;color:#4A4F66;background:#E7EAF2;padding:3px 10px}
.ff .comp{border-top:1px solid #E3E6EF;background:#fff;padding:12px 16px;display:flex;flex-direction:column;gap:10px}
.ff .qr{display:flex;flex-wrap:wrap;gap:6px}
.ff .qr span{height:28px;padding:0 10px;border:1px solid #C9CEDD;background:#fff;display:inline-flex;align-items:center;font-size:12.5px}
.ff .cvh{display:flex;flex-wrap:wrap;align-items:center;gap:12px;padding:12px 20px;background:#fff;border-bottom:1px solid #E3E6EF}
@media (max-width:1100px){.ff .s3,.ff .s4,.ff .s5{grid-column:span 6}.ff .s6,.ff .s7,.ff .s8,.ff .s9{grid-column:span 12}}
@media (max-width:700px){.ff .grid{grid-template-columns:minmax(0,1fr)}.ff .grid>*{grid-column:span 1!important}.ff .page{padding:16px}.ff .top{padding:0 16px}}
.ff .fl{display:inline-block;width:18px;height:13px;object-fit:cover;border:1px solid rgba(0,0,0,.18);vertical-align:-2px;margin-right:6px;flex:none}
.mapbox{overflow:hidden;background:#E8EFF6}